FAQ's

Domestic Shipping

 

Orders will be processed and shipped during the regular business days of Monday through Friday. Orders placed on Fridays, weekends or holidays will be processed and shipped within two business days.

 

SHIPPING OPTIONS

Nager uses USPS to ship all packages. The USPS shipping options are as follows:

 

USPS Priority Mail Express Flat Rate Envelope– You will receive your order within 1-2  business days if your order is placed before 10 AM EST Monday through Friday. This  applies to in-stock items only.

 

USPS Prority Mail Large Flate Rate Box – You will receive your order within 2-3 business days after shipment if your order is placed before 10 AM EST Monday through Friday. The first full day after the order is shipped out counts as the first day. This applies to in-stock items only. Package dimensions are: 23-11/16" x 11-3/4" x 3" 12" x 12" x 5-1/2".

 

USPS Prority Mail Medium Flate Rate Box – You will receive your order within 2-3 business days after shipment if your order is placed before 10 AM EST Monday through Friday. The first full day after the order is shipped out counts as the first day. This applies to in-stock items only. Package dimensions are: 13-5/8" x 11-7/8" x 3-3/8" 11" x 8-1/2" x 5-1/2"

 

USPS Prority Mail Small Flate Rate Box – You will receive your order 2-3  business days after shipment if your order is placed before 10 AM EST Monday through Friday. The first full day after the order is shipped out counts as the first day. This applies to in-stock items only. Package dimensions are: 8-5/8" x 5-3/8" x 1-5/8"

 

International Shipping 

 USPS Priority Mail International Flat Rate Envelope– You will receive your order within 6-10  business days if your order is placed before 10 AM EST Monday through Friday. This  applies to in-stock items only.

USPS Prority Mail Large Flate Rate Box – You will receive your order within 6-10 business days after shipment if your order is placed before 10 AM EST Monday through Friday. The first full day after the order is shipped out counts as the first day. This applies to in-stock items only. Package dimensions are: 23-11/16" x 11-3/4" x 3" 12" x 12" x 5-1/2".

USPS Prority Mail Medium Flate Rate Box – You will receive your order within 6-10 business days after shipment if your order is placed before 10 AM EST Monday through Friday. The first full day after the order is shipped out counts as the first day. This applies to in-stock items only. Package dimensions are: 13-5/8" x 11-7/8" x 3-3/8" 11" x 8-1/2" x 5-1/2"

USPS Prority Mail Small Flate Rate Box – You will receive your order 6-10 business days after shipment if your order is placed before 10 AM EST Monday through Friday. The first full day after the order is shipped out counts as the first day. This applies to in-stock items only. Package dimensions are: 8-5/8" x 5-3/8" x 1-5/8" 

 

 
Customs Duties & Other Fees 

No additional customs fees or international duties are applied on our domestic or International shipments because of our preferred shipping courier. 

PRE-ORDERS

Pre-ordered items are purchased prior to goods being in stock. This ensures that an item you love doesn't sell out once stock arrives. 

 

Once the item is in stock, you will be notified via the email address to finalize shipment, using the email address you've provided. Tracking details will be provided once the item ships. 

Should there be any delay longer than we anticipate, we will also communicate this via email. 

Returns

How to Return  

 

To receive a full refund please return the merchandise within 30 days of receipt.  Only full-priced merchandise is eligible for refunds. Sale items or any items purchased with promotional codes are eligible for store credit only. No refunds offered for promo or sale items.  

 

Naturally, we cannot accept returns of previously worn, soiled, laundered or damaged merchandise.  Depending upon the extent of handling required on our part, we may need to impose a $25 handling fee for these types of non-compliant returns. 

 

In order to receive proper credit for your return, please be sure all original tags and sanitary liners are still affixed/attached to the garment(s). Please allow 5-7 business days for confirmation of all returns.

 

Once your return is processed, you will receive a refund for the amount paid for the returned items, less the shipping & handling, provided it is within the 30 day timeframe.

 

We recommend that you take note of your USPS Return Label Tracking Number and submit a copy of your order form with the return, in the unlikely event the parcel is lost in transit. 

 

Steps for Returning

 

  1. Please follow the instructions on the packing slip, received with your order.

  2. Place item in provided shipping and packaging  materials & please take note of your Return Label Tracking#. To cut down on waste, simply re-use the packaging your item was shipped in and re-turn to sender. 

  3. Once Nager receives shipment, processing may take up to 10 business days to complete.  Your funds will appear in your account once the item(s) is processed.

 

 
Damaged or Incorrect Items  

 

Nager has rigorous standards in quality and service. In the unlikely event that you receive defective merchandise please contact us immediately and we will gladly replace the item or issue a full credit at our expense.

 

 

Exchanges  

 

We do not offer direct exchanges. If you wish to exhange your product, please return the undesired items for a full refund and place a new order on our website.

Care and Cleaning

Cleaning Your Swimwear

We recommend using a very mild detergent to help care for your swimwear so that it can last from season to season.

The detergent in traditional cleansers causes the elastic in the fabric of your beloved swimsuit to break and tear over time. So using a non-sudsy cleaner like either of the swim solution cleaners we offer is a great way to not only protect the fabric of your gorgeous Nager By Nic Hyl swimwear, but also to clean it, and prevent color fading. 

Caring for your swimwear

We recommend hand washing and soaking in lukewarm water for 30-45 minutes. Once soaking in the lukewarm bath with Swim Solution is complete, ring water out, and lay flat to dry. 

Since swimwear is a stretchy fabric, hanging it to dry may cause for it to stretch vertically. 

Store swimwear in a cool place, out of direct contact with the sun.

Bust:

Hip:

Size (US):

Nager SIze:

Bust:

Hip:

Size (US):

Nager SIze:

Bust:

Hip:

Size (US):

Nager SIze:

SIZE CHART

SIZE CHART

SIZE CHART

32"-34"                34"-36"               36"-39"           40"-42"

32"-34"                34"-36"               36"-39"           40"-42"

32"-34"                34"-36"               36"-39"           40"-42"

34"-36"               36"-38"                38"-41"           44"-46"

34"-36"               36"-38"                38"-41"           44"-46"

34"-36"               36"-38"                38"-41"           44"-46"

2-4                       6-8                    10-12              14-16

2-4                       6-8                    10-12              14-16

2-4                       6-8                    10-12              14-16

Small                 Medium               Large          Extra Large    

Small                 Medium               Large          Extra Large    

Small                 Medium               Large          Extra Large    

#NicHyl